Job Title: IT Executive - Pharmaceuticals
Location: Agra
Experience Level: 2-5 years
About the Role
We are seeking a reliable IT Executive to provide hands-on technical support, manage IT infrastructure, and ensure seamless operations in our pharmaceuticals environment. You will handle daily IT needs for 100+ users, focusing on email systems, hardware/software troubleshooting, and compliance with pharma data security standards.
Key Responsibilities
- Provide first-line IT support: troubleshoot hardware, software, printers, and peripherals for end-users.
- Manage Microsoft Outlook and email systems (e.g., Exchange/Office 365), including setup, configuration, spam filtering, and user training.
- Maintain network infrastructure, servers, and backups; monitor systems for uptime and security.
- Install, update, and support software like ERP (e.g., SAP/Tally), MS Office, antivirus, and pharma-specific tools (e.g., LIMS).
- Ensure IT compliance with pharma regulations (e.g., GDPR, 21 CFR Part 11 for data integrity).
- Document IT assets, incidents, and resolutions using tools like ticketing systems (e.g., ServiceNow/Zoho).
- Assist with cybersecurity awareness, user access controls, and basic procurement of IT equipment.
Required Skills & Qualifications
- 2-5 years of IT support experience, preferably in pharmaceuticals, manufacturing, or healthcare.
- Proficiency in Microsoft Outlook/Office 365 for email management, calendar sharing, and troubleshooting.
- Strong knowledge of Windows OS (10/11/Server), Active Directory, networking (LAN/WAN, Wi-Fi), and hardware assembly/repair.
- Hands-on with antivirus (e.g., Kaspersky), remote desktop tools (TeamViewer/AnyDesk), and basic scripting (Batch/PowerShell).
- Familiarity with cloud services (Azure/AWS basics) and mobile device management (MDM).
- B.E./B.Tech in IT/Computer Science or BCA/MCA (or equivalent certification like CompTIA A+/N+).
- Excellent problem-solving, communication skills, and ability to work under pressure.
Preferred Skills
- Experience with pharma software (e.g., ERP integrations, GMP-compliant systems).
- Knowledge of VoIP telephony (e.g., Cisco), CCTV surveillance, or biometric access control.
- Certifications: Microsoft Certified: Modern Desktop Administrator or ITIL Foundation.
